Refund policy
Refund & Return Policy
Last updated: May 2026
We stand behind every bag of Clutch Coffee. If something's wrong, we'll make it right.
Coffee, Tea, Capsules & Pods
Because coffee is fresh and food-safe items can't be resold once opened, we don't accept returns on opened or used products. However:
- Damaged in shipping? Email us at hello@clutchcoffee.co with photos within 7 days of delivery. We'll send a replacement free of charge.
- Wrong product or defective? Email us at hello@clutchcoffee.co within 7 days. We'll replace or refund.
- Not satisfied with the flavor? Reach out within 10 days. We'll work with you on a replacement, store credit, or refund.
Apparel, Drinkware & Accessories
Unworn, unwashed apparel and unused drinkware can be returned within 15 days of delivery for a full refund. Items must be in original condition with tags attached.
How to Return
- Email hello@clutchcoffee.co with your order number and reason for return.
- We'll respond within 1 business day with return instructions.
- Once we receive the return, we'll process the refund to your original payment method within 5–7 business days.
Non-Returnable Items
- Opened or used coffee, tea, capsules, or pods
- Opened sample packs
- Items returned outside the timeframes above
- Gift cards
Cancellations
Orders can be cancelled within 1 hour of placement. After that, your order may already be in production (we roast to order). Email us right away if you need to make a change and we'll do everything we can.
Contact Us
Questions? Email hello@clutchcoffee.co — we respond within 1 business day, Monday through Friday.